Refund policy

Return & Refund Policy

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging with all tags attached.

How to Initiate a Return

To request a return, please contact us at info@zimloom.com with your order number and reason for return. We will respond within 1–3 business days with return instructions and the return address. All returns must be sent to China. Please do not send a return before receiving our instructions.

Return Shipping

For defective or incorrect items, ZIMLOOM will cover the return shipping cost. For all other returns, including change-of-mind returns, the customer is responsible for the return shipping cost to China.

Original Shipping Charges

Original shipping charges are non-refundable.

Restocking Fee

We do not charge a restocking fee.

Refunds

Once we receive and inspect the returned item, we will process the refund to the original payment method within 5–7 business days.

Customs Duties and Import Taxes

For non-quality-related returns, any customs duties or import taxes incurred during the return process are the customer’s responsibility and are non-refundable.