Refund policy
Return & Refund Policy
Return Window We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in their original packaging with all tags attached.
How to Initiate a Return To request a return, please contact us at info@zimloom.com with your order number and reason for return. We will respond within 1-3 business days with return instructions.
Refunds Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
Return Shipping
- Defective or incorrect items: We will cover the return shipping cost in full.
- All other returns (change of mind, sizing, etc.): Return shipping costs are the responsibility of the customer.
Customs Duties & Import Taxes
- Defective or incorrect items: Any customs duties or import taxes incurred during the return process will be covered by ZIMLOOM.
- All other returns: Customs duties and import taxes are the responsibility of the customer and are non-refundable.
Non-Returnable Items Items that have been used, damaged by the customer, or returned without original packaging will not be accepted and will be sent back to the customer.
Questions? Contact us at info@zimloom.com — we're happy to help.