Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Rates & Delivery Times
Estimated delivery to the U.S. and Canada: 8–13 business days, including processing.
| Destination | Standard Rate | Free Shipping | Estimated Delivery |
|---|---|---|---|
| United States | $12.00 | Orders $50+ | 8–13 business days, including processing |
| Asia | $8.00 | Orders $50+ | 5-8 business days |
| Canada, Mexico, New Zealand & more | $10.00 | Orders $50+ | 8–13 business days, including processing |
Customs & Import Duties All orders are shipped from China. We offer duties-paid (DDP) shipping — all customs duties and import taxes are included in your order total. You will not be charged any additional fees upon delivery.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 1-3 business days for tracking information to update.
Lost or Delayed Packages If your package has not arrived within the estimated delivery window, please contact us at info@zimloom.com and we will assist you.